We know that sometimes circumstances change and you might not need your appointment with our outpatients team anymore. Now we have a new quick and easy way for you to let us know if you still require your appointment.
If you’re a patient who has been waiting more than 12 weeks for an appointment with our outpatient team, you will receive a text inviting you respond via a secure link.
Please make sure we have your up-to-date mobile number by contacting our specialty booking team or ask at reception the next time you come to hospital.
Once you click on the secure link on the text, you will be able to see your outstanding referrals.
We’ll ask you how you want to progress with your referral. You can choose from a number of options.
What’s the purpose of this?
Waiting list validation helps us to make sure our outpatient waiting lists are as up-to-date as possible. If you no longer need your appointment, we can move other patients further up the list.
It also means we will not unnecessarily contact you about referrals you no longer need.
By using the waiting list validation link, you will be helping our Trust to be more environmentally-friendly by reducing our paper and printer-use.
Responding to the text
Once you receive a test from us, use the website link on your smart phone, tablet or PC.
Follow these steps:
- Click on the link in your text from NHS No Reply.
2. Follow the instructions on the screens that follow to inform us of your status regarding your appointment. You will be asked to confirm your name, mobile phone number and date of birth.
Using the NHS app for your appointment
Further information on Waiting List Validation and the NHS app for managing appointments can be found here.
I don’t have a smart phone
If you don’t have a smart phone or a PC, don’t worry. We’ll continue to receive any information about your referral on our waiting list by letter in the post.
We will never pause any communication with you if you can’t or don’t use a smart phone or PC.